Junior Systems Support Specialist:

We are looking for a motivated and technically curious Junior Systems Support Specialist to join our IT team. This entry-level role is ideal for someone eager to gain hands-on experience in IT systems support, troubleshooting, and day‑to‑day operational IT tasks. You will work alongside senior team members to ensure smooth system performance and reliable support for end users across the organisation.

Key Responsibilities

• Provide second‑line support for IT systems, applications, and user requests.

• Log, track, and update support tickets in the service desk system.

• Assist in troubleshooting hardware, software, and network issues.

• Support user account creation, password resets, and basic access management.

• Perform routine system checks and report abnormalities to senior engineers.

• Help maintain documentation, guides, and knowledge base articles.

• Escalate complex issues to senior support or specialist teams when needed.

Skills & Competencies

• Basic understanding of IT systems, networks, and common software tools.

• Good communication and customer service skills.

• Willingness to learn new technologies and processes.

• Ability to follow procedures and work systematically.

• Speaks French (not a must, but very strong pre)

• Familiarity with ticketing or helpdesk systems (advantage but not required).

Qualifications

• 0–2 years of experience in an IT support or related role.

• Basic knowledge of Windows operating systems and Microsoft 365.

Growth opportunity

As we continue to expand rapidly—including doubling the size of our team this year—you will have numerous chances to demonstrate your skills and grow your career. While none of the following are strict requirements, they offer excellent ways to gain visibility, contribute meaningfully, and accelerate your development:

• Proactivity & Ideas: We are building processes and ways of working from the ground up. Fresh ideas that improve efficiency, structure, or collaboration are highly valued and can have an immediate impact.

• Automation: Many teams still rely on manual processes. Identifying quick automation wins can significantly improve operations and position you as a key contributor.

• French Language Skills: Our internal clients are largely based in West Africa. Although the team works in English, having someone who can communicate in French—and is open to occasional travel—would be a strong asset.